Job Description

The Housekeeping and Laundry Employee is responsible for ensuring a clean, orderly, and welcoming environment for guests. This role involves cleaning and maintaining guest rooms, public areas, and laundry operations to the highest standards of cleanliness and efficiency. The ideal candidate will be detail-oriented, reliable, and capable of working independently as well as part of a team.

Responsibilities

Room Cleaning and Maintenance:

• Clean and sanitize guest rooms, bathrooms, and public areas, including dusting, vacuuming, mopping, and changing linens.
• Restock room supplies such as toiletries, towels, and beverages.
• Report any maintenance issues or safety hazards to the Housekeeping Manager.
• Ensure all guest rooms and public areas meet the hotel's quality standards.

Laundry Operations:

• Collect, sort, wash, dry, fold, and distribute linens and towels.
• Operate laundry machines and ensure proper handling of all fabrics to prevent damage.
• Inspect linens and towels for wear and tear, and replace them as necessary.
• Maintain cleanliness and organization of the laundry area.

General Housekeeping Duties:

• Respond promptly to guest requests for additional supplies or services.
• Assist with deep cleaning projects and seasonal tasks as needed.
• Adhere to health and safety guidelines to ensure a safe working environment.
• Participate in training sessions and meetings to stay updated on housekeeping procedures and policies.

Inventory and Supplies Management:

• Monitor and manage inventory levels of cleaning supplies and laundry detergents.
• Inform the Housekeeping Manager of any supply shortages or reorder needs.
• Ensure proper storage and labeling of cleaning chemicals and supplies.

Team Collaboration:

• Work collaboratively with other housekeeping staff and hotel employees to ensure efficient operations.
• Communicate effectively with team members and supervisors to report issues and share important information.

Requirements

• High school diploma or equivalent preferred.
• Previous experience in housekeeping or laundry operations is a plus.
• Knowledge of cleaning techniques, equipment, and safety procedures.
• Strong attention to detail and a commitment to maintaining high standards of cleanliness.
• Ability to work independently and as part of a team.
• Good communication and interpersonal skills.
• Physical stamina to perform repetitive tasks and lift heavy items as required.

Competencies

• Attention to Detail: Ensures rooms and linens are cleaned to the highest standards.
• Time Management: Efficiently manages time to complete tasks within assigned schedules.
• Reliability: Dependable and punctual with a strong work ethic.
• Customer Service: Provides friendly and responsive service to guests.
• Teamwork: Collaborates effectively with team members to achieve common goals.

Benefits