Job Description
As an IT Associate, you play a vital role in supporting and maintaining the information technology systems within our organization. You collaborate with the IT team to provide technical solutions, resolve issues, and ensure the smooth operation of IT-related processes.
Responsibilities
- Assist in the maintenance and management of hardware, software, and network components.
- Provide technical support to employees for IT-related inquiries and issues.
- Install, configure, and update software and operating systems on desktops and laptops.
- Manage user accounts, access rights, and security settings.
- Monitor system and network performance, taking proactive measures to prevent issues.
- Troubleshoot technical problems, ranging from software errors to hardware failures.
- Contribute to IT projects, including the implementation of new systems and software upgrades.
- Assist in data backup procedures and data recovery to ensure data integrity.
- Train employees on the use of new software or technologies.
- Document IT processes, issues, and solutions for future reference.
Requirements
- Work Experience: Minimum of 2–3 years of professional experience in IT support or a related field.
- Age: 22 years or older.
- Availability: Monday to Friday, from 08:00 AM to 4:30 PM.
- Education: Diploma or degree in Information Technology, Computer Science, or a related technical discipline.
- Technical Skills:
- Basic knowledge of operating systems (e.g., Windows, macOS) and office productivity software.
- Familiarity with network principles and security protocols is an advantage.
- Experience with IT support, internships, or related projects is a plus.
- Soft Skills:
- Strong problem-solving abilities and technical insight to address IT challenges.
- Effective communication skills to explain technical concepts clearly to non-technical staff.
- Interest in emerging technologies and a willingness to learn new skills.
- Organizational skills to manage IT tasks and track issues efficiently.
- Team player capable of collaborating effectively within the IT team and across departments.
- Attentive listener with a proactive approach to assisting others.
Competencies
- Integrity: Demonstrates honesty and adheres to strong ethical principles in all professional activities.
- Attention to Detail: Exhibits thoroughness and accuracy when completing tasks, ensuring all aspects are addressed meticulously.
- Reliability: Consistently dependable in fulfilling obligations, meeting deadlines, and maintaining accountability for responsibilities.
- Cooperation: Engages in collaborative efforts, maintaining a friendly and cooperative demeanor to achieve common goals.
- Compassion: Sensitive to the needs and feelings of others, offering understanding and support in the workplace.
Benefits
- Pension and Health Insurance Plan: Comprehensive retirement savings and healthcare coverage, including medical, dental, and vision insurance for employees and their eligible dependents.
- Uniform Provision: Company-supplied uniforms to ensure a professional appearance and promote team cohesion.
- Educational Assistance: Financial support for employees pursuing further education or professional development courses relevant to their roles.
- Internal Loan Opportunities: Access to employer-sponsored loan programs for personal or professional needs, subject to company policies and approval.
- Performance and Annual Bonuses: Incentive-based bonuses awarded for exceptional performance, along with annual bonuses recognizing overall contributions to the company’s success.
