Job Description

The Technical Expert is responsible for providing specialized knowledge and expertise in. This role involves solving complex technical issues, advising on best practices, and guiding the implementation of technical solutions. The ideal candidate will have extensive experience in their field, strong problem-solving abilities, and excellent communication skills to convey complex technical information to both technical and non-technical stakeholders.

Responsibilities

1. Technical Support and Troubleshooting:

• Provide advanced technical support for [specific technology/field] to internal teams and clients.
• Diagnose and resolve complex technical issues promptly to minimize downtime.
  
  

2. Expert Advice and Consultation:

• Serve as a subject matter expert (SME) and provide consultation on technical matters.
• Advise on best practices, system enhancements, and process improvements.
  
  

3. Technical Solution Development:

• Develop and implement technical solutions tailored to meet specific business needs.
• Collaborate with development teams to design and test new solutions and features.
  
  

4. Training and Mentoring:

• Conduct training sessions and workshops to share technical knowledge with team members and clients.
• Mentor junior / senior staff and help them develop their technical skills.
  
  

5. Documentation and Reporting:

• Create and maintain detailed technical documentation, including user guides, technical manuals, and process documentation.
• Prepare and present reports on technical issues, solutions, and project progress to management and stakeholders.
  
  

6. Research and Innovation:

• Stay up-to-date with the latest advancements and trends.
• Conduct research and propose innovative solutions to improve existing systems and processes.
  
  

7. Project Management:

• Lead or participate in technical projects, ensuring they are completed on time and within budget.
• Coordinate with cross-functional teams to ensure seamless integration of technical solutions.

Requirements

• Bachelor’s or Master’s degree in relevant field, e.g., Computer Science, Engineering, Information Technology.
• Proven experience as a Technical Expert or similar role.
• In-depth knowledge of basic technology, software, or methodologies relevant to the role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
• Proficiency in relevant tools, software, and programming languages.
• Project management skills and experience leading technical projects (preferred).

Competencies

• Technical Proficiency: Demonstrates a high level of expertise and skill.
• Problem-Solving: Identifies and resolves complex technical issues effectively.
• Communication: Clearly and concisely communicates technical information to diverse audiences.
• Innovation: Proposes and implements creative solutions to technical challenges.
• Team Collaboration: Works well with cross-functional teams to achieve common goals.
• Continuous Learning: Proactively updates knowledge and skills to remain current with industry trends.

Benefits