Job Description

We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment.

Responsibilities

• Provide resolution to maintain standards of quality
  
  
• Review content and provide resolution based on prescribed guidelines
  
  
• Recognize trends and patterns and raise issues timely
  
  
• Provide insights to help improve the support to the users
  
  
• Maintain a thorough understanding of process and policies
  
  
• Provide excellent customer service to our customers
  
  
• This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Requirements

Minimum qualifications

• Any Graduate (PG an added advantage)
  
  
• Freshers are eligible
  
  
• Fluent in Read/Write in English & Dutch Language 

Preferred qualifications

• Effective probing skills and analyzing / understanding skills
  
  
• Problem solving skills with customer centric approach
  
  
• Must be able to work on a flexible schedule (including weekend shift work)

Competencies

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Benefits